Sending Feedback
Use the Send Feedback... and Send a Screenshot... commands, available from the Help menu, to send comments or report bugs. You can also use the Send Feedback window to submit updates for an existing ticket.
Note: If the window appears automatically, you have encountered a client-side bug. (A bug on the server is not visible from the client.) If you have selected the Automatically E-mail InterMapper bug reports check box in the Server Preferences > E-mail panel, the server sends bug reports to Dartware when an error is encountered by the InterMapper Server.
To send feedback:
- From the Help menu choose Send Feedback... The Send Feedback window appears.
- Enter or edit contact information as needed, and enter a Subject for the feedback. This should be a short description of the comment or bug. If you are updating an existing support ticket, you can simply enter the ticket number, and the content of your feedback submission is added to that ticket. See To Update an Existing Support Ticket for more information.
- If you are reporting a bug, enter the steps required to reproduce the bug or condition into the Steps to Reproduce box. If you are making a comment or suggestion, enter it in the box.
- If you want to include a screenshot, click Include screenshot.
- To include additional information, click the System, Files, or Logs tab. See additional information below.
- When ready, click Submit.
To send feedback with a screenshot:
- From the Help menu choose Send a Screenshot... The Send Feedback window appears, with a note that a screenshot is included. Enter information as appropriate as described above.
To update an existing support ticket:
- From the Help menu choose Send Feedback... The Send Feedback window appears.
- Enter the ticket number in the Ticket box.
- Enter additional information in the Summary tab, attach additional files on the Files tab, or and send additional logs on the Logs tab.
System Tab
Use the System tab to view and edit the Debug information that gets sent with the report.
Files Tab
Use the Files tab to include files with the report.
- Click the Add file button (plus icon) to add a file to send. The path to the file appears in the Attached Files list.
- To remove a file from the list, click to select a file line in the Attached Files list, and click the Remove selected file button (minus icon).
Logs Tab
Use the Logs tab to choose the log files you want to include with the report.
- Select or clear the check boxes to choose the log files you want to send.
- Expand the More list to view additional log files you can choose to send.